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01621 786686



At Blackjack we place great importance on providing the highest standard of service to all our customers.

Occasionally, we don't get our service delivery right. If this happens, we would like you to tell us about your concern or complaint, so that we have the opportunity to make amends and, wherever possible, improve our procedures so that whatever caused your concern or complaint doesn't happen again.

Your feedback is very important to help us to improve our service to you and other Blackjack customers.

We want to:

  • Hear about your concern or complaint

  • Make it easy for you to raise your complaint

  • Consider your suggestions as to how we can put matters right

  • Make every effort to ensure that you are satisfied with the way that your concern or complaint is handled

If you have any concerns or complaints relating to our service or products, then please contact us.


How to contact us

You can contact us in any of the following ways:

By email to providing your

Contact Name

Email address

Contact Telephone No.

Invoice number if you have one

Company Name

Details of you complaint


Your information

The information you supply in this form will be used to investigate your complaint. By supplying your telephone number or email address, you are giving your consent for us to contact you in connection with this complaint.


By telephone

Telephone: 01621786686 
International: +44 (0) 1621786686

In writing

Customer Care Blackjack Design, Unit 3 Dammerwick Farm, Marsh Road, Burnham on Crouch, Essex CM0 8EW   


Blackjack Design is the trading name of Essex Embroidery and Print Ltd: Registered Address: 29 Silver Road, Burnham on Crouch, CM0 8LA. Registered in England No.9953626 © Blackjack Design 2016